DG Performance Exhausts "Velocity Pro Shorty pipe" Pitting Heat shields".

Discussion in 'Tech Talk' started by supergez, Jul 7, 2021.

  1. supergez
    Offline

    supergez Member

    Joined:
    Dec 6, 2011
    Messages:
    129
    Likes Received:
    35
    Location:
    wollongong
    State:
    Wonderful
    Hi all , I live in Australia and last year I purchased a Hard Krome Velocity pro shorty pipe, for my 2008 M109r from MeanCycles. It cost me AUD $ 1500 with shipping.



    Because of Covid, floods, Bush fires etc, I have only been able to ride my bike for about 3 months in all of that time. I ride mostly on weekends and holidays, weather permitting and try to take care of my bike, which has always been garaged.





    The exhaust arrived sometime in August / September 2020 and soon after I fitted it to my bike. Late May early June of 2021 I noticed that the front header pipes Chrome heat shields were pitting (worse on the front one). I contacted JC at Mean cycles and he told me to get in touch with "Andy" at DG Performance Exhausts.





    Andy asked me to send pictures and a purchase receipt, which I did expecting some kind of offer either to replace the pipes or do something to help.





    For the last several weeks he has told me that the pitting is due to the environment here in Australia and because I live on the coast, they will not cover the pitting. No other chrome parts on my bike have pitted like this and my bike is 13 years old, even the chrome muffler is ok.





    On the Hard Krome web site the only Guarantee mentioned, is something about blueing pipes but after several e mails between us he said that their warranty only covers “manufacturing defects” and is for a period of 3 months and does not cover damage caused by “living near the coast”.





    I said to him that even though I live near the coast, I did not accept this as the reason for the pitting, but that it is the very thin chrome used on the heat shields. I asked him if he thought “we drive and ride in the Ocean in Australia”? I also asked him about motorcyclists riding in the US, as there is plenty of "Coastline" around the US to ride on .

    He said this had never happened before.







    If the environment is responsible for pitting of DG exhausts, then why don't they say that on their website?





    Isn't there any salt in the Oceans around the US? There was when I visited there , has that changed?





    Finally, "Andy" said that they would sell me a new front pipe (not both) for US $ 295 with shipping.



    I have no intention of paying another AUD $ 400 on top of AUD $1500 to these people .





    I have to say This has been the worst buying experience I have ever had and i have been purchasing parts from the US for years.



    I have tried for weeks to get a fair outcome to this and have gotten nowhere ,so if any of you are contemplating buying an exhaust system from DG performance exhausts ,particularly a Velocity pro it might be wise to refer to my experience with them.
    Richard ILES likes this.
  2. Scotty
    Offline

    Scotty Member

    Joined:
    Oct 23, 2016
    Messages:
    3,239
    Likes Received:
    5,396
    Location:
    NSW
    State:
    Nsw
    That’s fucked up. They been snorting all the salt over yonder
  3. Hulk
    Offline

    Hulk Member

    Joined:
    Aug 17, 2014
    Messages:
    7,133
    Likes Received:
    9,200
    Location:
    Western Suburbs Melbourne
    thats bullshit, the yanks treat all overseas sales with contempt as their "lemon laws" dont apply
  4. Hulk
    Offline

    Hulk Member

    Joined:
    Aug 17, 2014
    Messages:
    7,133
    Likes Received:
    9,200
    Location:
    Western Suburbs Melbourne
    i wont be buying anything from them thats for sure.
  5. steve M109 RZ
    Offline

    steve M109 RZ Supporter Member

    Joined:
    Dec 1, 2011
    Messages:
    3,692
    Likes Received:
    966
    Location:
    townsville
    Yank chrome usual doesn’t last as long as Expected.
  6. supergez
    Offline

    supergez Member

    Joined:
    Dec 6, 2011
    Messages:
    129
    Likes Received:
    35
    Location:
    wollongong
    State:
    Wonderful
    I expected a bit more than a few months . The "long" VP I had from 2012 pitted too , but that was after 8 years .